At Nonny Computers, our aim is to ensure your complete satisfaction with every purchase of computer hardware components and accessories, including motherboards, graphic cards, external hard drives, and more. We understand that there may be instances where you need to return a product, and we are here to assist you. Please review our detailed Returns and Refunds Policy below:
Eligibility for Returns and Refunds:
Products eligible for return and refund include computer hardware components and accessories purchased directly from Nonny Computers.
To be eligible for a return and refund, the product must be unused, unopened, and in its original packaging.
Products must be in the same condition as when they were received, including all included accessories and documentation.
Timeframe for Returns:
Customers may initiate a return within 3 days from the date of purchase.
Returns requested beyond this timeframe may not be accepted, except in cases covered under warranty (if applicable).
Return Process:
To initiate a return, customers must contact our customer service team at returns@nonnycomputers.com
Please provide your order number, the reason for the return, and any relevant details regarding the product condition.
Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
Return Shipping:
Customers are responsible for shipping the product back to Nonny Computers.
The product must be securely packaged to prevent damage during transit.
We recommend using a trackable shipping service and purchasing shipping insurance for added protection.
Customers are responsible for any return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
Inspection and Refund:
Upon receiving the returned product, our team will inspect it to verify its condition.
If the product meets the eligibility criteria, we will process a refund to the original payment method used for the purchase.
Refunds will be issued within 7 business days of receiving the returned product.
Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Non-eligible Items:
Certain products may not be eligible for return or refund, including:
Products that have been opened, used, or damaged by the customer.
Products missing their original packaging or accessories.
Items marked as final sale or non-returnable.
Warranty Claims:
Products covered under manufacturer warranty will be handled according to the terms and conditions specified by the manufacturer.
Customers experiencing issues covered under warranty should contact our customer service team for assistance in initiating a warranty claim.
Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please don’t hesitate to contact us at returns@nonnycomputers.com
Note: This Returns and Refunds Policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.
